Cancellation Policy

1. Our Satisfaction Commitment

At Gede Limbo LLC we are committed to offering the highest-quality phone consultations. If for any reason you are not satisfied with your consultation, we offer the following options within the timelines and conditions described in this policy.

2. Cancellation Window

If you purchase a prepaid consultation package, you may cancel it and request a full refund of any unused minutes within 3 days of your purchase, provided none of the minutes in the package have been used.

Live, pay-per-minute consultations are billed as they occur and cannot be “cancelled” once the call has connected — see Section 3 below.

3. Refund Eligibility

A refund request is eligible for review when it falls into one of the following categories:

• Unused minutes in a prepaid package, cancelled within the window described in Section 2.
• Minutes billed in error due to a technical or billing failure on our end (see Section 8).
• A duplicate or otherwise mistaken charge.

Requests outside these categories will be reviewed on a case-by-case basis and are not guaranteed to result in a refund.

4. Non-Refundable Charges

Due to the nature of live phone consultations, the following are not eligible for a refund:

• Minutes already used during a completed consultation.
• Promotional or complimentary minutes.
• Consultations for which you were dissatisfied with the guidance or predictions received — the outcome of a spiritual consultation is inherently subjective and is not, by itself, grounds for a refund.
• Requests submitted after the applicable window described in Section 2.

5. How to Request a Refund

To request a cancellation or refund, follow these steps:

1. Contact us at info@ninoprodigio.net with your name, phone number used for the consultation, and the reason for your request.
2. Our team will review your request and respond within a maximum of 3 business days.
3. If your request is approved, we will confirm the refund amount and the payment method it will be issued to.

6. Refund Processing

Once a refund is approved, it will be processed within 7 to 10 business days using the same payment method used for the original charge. The exact time for the credit to appear depends on your bank or payment processor.

In eligible cases, we may also offer account credit toward a future consultation as an alternative to a monetary refund.

7. Technical or Billing Issues

If a call disconnects due to a technical failure on our end, or you are billed for minutes you did not receive, contact us within 7 days of the consultation with the date, time, and phone number used. We will credit or refund the affected minutes after review.

8. Relationship to the Terms of Use

This policy is an integral part of our Terms of Use. In the event of a conflict between this policy and the Terms of Use, the provisions of the latter will prevail.

9. Contact

For any inquiry related to cancellations or refunds, you can reach our customer service team: